a
aintitcool

William G

@aintitcool
5,0(3)

Customer Experience Professional

Verenigd Koninkrijk
Engels, Duits, Nederlands, Italiaans, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I’m William, a dedicated professional with over 15 years of experience in customer service, coaching, recruitment and e- learning across industries such as the automotive industry, E-commerce, Tech, Healthcare, and more. My company ReadyReps has a skilled team of native European customer service experts. Together, we manage projects and offer our professional services in Customer Support (Email, Live Chat, Social Media, Inbound/Outbound Calls, Retention), Customer Service Audits, Voice work and support for language related projects. ... Lees meer

Skills

a
aintitcool
William G
offline • 

Werkervaring

Service Delivery Manager

ReadyReps • Freelance

Nov 2025 - Present • 7 mos

ReadyReps.net is an agency that supports companies with recruitment of remotely working native speakers in the customer service- and language industry and facilitates QA and audits, proofreadings, language tests and support for language related projects.

SubjectWell Patient Recruiter

Subjectwell • Freelance

May 2025 - Oct 2025 • 5 mos

Conducted in-depth interviews in Dutch with potential candidates to assess qualifications for participation in clinical trials.

Team Coordinator

Donkey Republic • Freelance

May 2022 - Oct 2025 • 3 yrs 5 mos

Acted as superuser for systems and processes; updated FAQs/content. Managed escalated customer inquiries, assisted with daily operations, trackedteam performance, Supported onboarding of new employees through guidance and trainingsessions.Resolved payment disputes (Adyen, Stripe, PayPal) Assisted with Quality Assurance and Auditing

Reviews als koper

  • K
    image-docs

    khurram1232

    PK

    Pakistan

    5

    Campaign did well.

    Nuttig?
    Ja
    Geen
  • W
    image-docs

    winstongoh

    MY

    Maleisië

    5

    Good buyer

    Nuttig?
    Ja
    Geen
  • W
    image-docs

    winstongoh

    MY

    Maleisië

    5

    Great buyer

    Nuttig?
    Ja
    Geen
  • H
    image-docs

    hazii09

    PK

    Pakistan

    5

    Great buyer! Clear instructions and smooth communication throughout the project. It was a pleasure working with you. Thank you!

    Nuttig?
    Ja
    Geen
  • S
    image-docs

    sagar_khandakar

    BD

    Bangladesh

    5

    very friendly.

    Nuttig?
    Ja
    Geen