Deborah denis

Self-Published Author & Digital Content Creator

Dec 2024 - Present • 1 yr 5 mos

Independent / Univers Afro | 2024 – Present Wrote and self-published digital books and literary projects Created educational and creative written content Managed independent publishing and digital product organization Developed branding and promotional materials for online platforms Handled customer communication and content management Currently developing and publishing literary projects

Customer Relations Advisor

Oct 2023 - Sep 2024 • 11 mos

KLESIA | October 2023 – September 2024 Managed a high volume of inbound calls from companies, payroll managers, and accounting firms regarding health insurance and DSN declarations Assisted businesses with health insurance subscriptions, cancellations, and administrative procedures Provided customer support and guidance through complex situations Resolved customer issues while ensuring a professional and reassuring experience Redirected requests to the appropriate departments when necessary Sent and managed professional email communications Handled customer records and administrative follow-up tasks Worked efficiently in a fast-paced open-space call center environment Demonstrated strong multitasking abilities by managing calls and administrative tasks simultaneously Averaged a high daily call volume while maintaining service quality and responsiveness

Customer Service & Administrative Support

Sep 2019 - Aug 2024 • 4 yrs 11 mos

Several years of experience in high-volume customer service, administrative support, recruitment assistance, and sales support roles. Experienced in handling constant phone communication, multitasking between calls and multiple software tools, managing emails, scheduling, customer follow-up, and problem resolution in fast-paced environments.