Fifianaagustina

Finance & Accounting Specialist

Self Level • Freelance

Jan 2026 - Present • 4 mos

Providing end-to-end administrative and financial support to an UMKM service company on a freelance basis, managing 10 active clients/month. Handles full billing cycle including quotation preparation, invoicing, invoice tracking, and delivery order (surat jalan) documentation. Manages bookkeeping covering all income and expenditure recording for operational and financial reporting purposes.

Chief Tenant Relations & Human Resources

Property Options & Developments • Fulltime

Jul 2017 - Dec 2022 • 5 yrs 5 mos

Finance & Operations Collaborated in annual budget planning and reporting, managing an operational budget of IDR 20 Billion/year. Designed and implemented a Service Work Request (SWR) tracking template, processing 70+ requests monthly including billable services contributing to additional revenue streams. Tenant Relations & HRD Managed tenant relations for a fully sold-out high-end residential apartment (105 units) with 76% occupancy rate, ensuring high tenant satisfaction and retention. Co-authored official House Rules from initial draft through final approval, establishing standard policies applicable to all 105 units. Managed end-to-end HR functions for 40 permanent + 60 outsourced staff including recruitment, attendance, contract management (PKWT to permanent), and salary increment approvals. Delivered internal training programs covering employee orientation, SOP compliance, grooming standards, and company regulations for 40+ employees.

Training Project Planner & Delivery Coordinator

Ericsson • Fulltime

Sep 2008 - Jun 2017 • 8 yrs 9 mos

Served as Project Planner managing full training project lifecycle — from Purchase Order (PO) receipt through delivery and project closure — overseeing a monthly budget of approximately SEK 1,150,000 (~USD 138,000) per project. Delivered 38+ internal training sessions monthly across 3–4 concurrent programs, ensuring consistent knowledge transfer to employees at all levels within a global telecommunications company. Managed end-to-end training logistics for 3 major external telecommunications clients, including coordination of overseas training programs with distinct preparation requirements. Developed and customized training syllabi for external clients by adapting existing corporate programs into targeted, client-specific formats aligned with individual learning objectives. Conducted training needs analyses (TNA) to identify skill gaps and design effective learning solutions for both internal and external audiences. Operated within a multinational structure collaborating with regional and global stakeholders across different time zones and cultures.