Mayur G

IT Helpdesk Technician

Lennard Commercial Realty, Brokerage • Fulltime

Sep 2024 - Present • 1 yr 8 mos

• Troubleshoot day-to-day IT issues in a helpdesk style manner and handling 7 offices IT operations • Assist in IT onboarding and offboarding of employees • Manage Microsoft Office 365 Licenses • Monitoring and managing cloud-based mail services • Managing SharePoint files, infrastructure and creating new sites • Managing and troubleshooting all Microsoft applications • Managing all telephones and associated Cloud services • Creating and managing any how-to instructions for programs such as security system, phone, etc. • Repair and replace equipment as necessary • Install, configure and manage computer hardware, software, systems, networks, printers and scanners • Managing and monitoring security access of offices • Managing and organizing all access information for IT services and programs • Managing, organizing and tracking all employee computers, warranties, and performance • Assisting the Partner, VP of Operations with managing annual IT budget • Investigate and troubleshoot hardware and software failures of varying levels and degrees • Research and test new technology • Review and process invoices related to technology & services • Annual review of all services & technology for insurance purposes

Technical Support Representative

Foundever • Fulltime

Jun 2023 - Sep 2024 • 1 yr 3 mos

• Resolve customer inquiries by phone, chat or email • Learn and utilize specific software tools and problem-solving strategies to resolve customer • Learn and utilize specific software tools and problem-solving strategies to continuously improve processes • Ensure the customer has the tools and knowledge they need to run their business • Test and validate that the client software is working per design to resolve customer issues. • Collect, organize and maintain problems and solutions log for use by other technical support analysts. • Communicate with computer users experiencing difficulties to determine and document problems experienced.

IT Helpdesk Support Intern

V S Shah Education and Software Pvt. Ltd. • Fulltime

Jan 2021 - Jun 2021 • 5 mos

• Learned and applied troubleshooting techniques for efficient resolution of software, hardware, network, and security issues, resulted in a 25% improvement in problem-solving efficiency. • Shadowed experienced professionals to gain practical insights into IT infrastructure management, accounted for 30% of training activities. • Documented support tickets and solutions systematically to prepare a centralized knowledge base, facilitated a 25% increase in knowledge sharing and problem-solving efficiency. • Maintained regular communication with internal clients, led to a 50% increase in client satisfaction within established SLAs.