Phumeza C

@phumezac

Transformation Culture Leadership, Customer Service expert

Zuid-Afrika
Engels, Xhosa, Zulu
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a people-focused professional with strong experience in operations, stakeholder engagement, and organizational culture transformation. I have a proven ability to drive collaboration across teams, lead diversity and inclusion initiatives, and enhance employee engagement. I am passionate about aligning people, processes, and culture to support organizational effectiveness and sustainable performance.... Lees meer

Skills

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phumezac
Phumeza C
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Consulting
I will provide professional customer service, virtual assistant support
VanafUS$ 5 / projectMeer informatie

Portfolio

Werkervaring

Shell

Shell

Fulltime • 7 yrs 1 mo

Customer Account Specialist

Mar 2017 - Mar 2018 • 1 yr

Resolved billing discrepancies and improved account accuracy. Led process improvement initiatives to increase efficiency and developed SOPs. Supported the onboarding of new employees and worked cross-functionally to ensure service delivery excellence.

Retail Account Specialist

Feb 2011 - Mar 2017 • 6 yrs 1 mo

Managed account disputes and stakeholder relationships. Led performance discussions and operational reviews. Supported team development and onboarding while driving continuous improvement initiatives across the retail account sector.