
Sumanth G N
Get more calls and bookings with a done for you business website
Skills

Bekijk mijn diensten

Portfolio
Werkervaring
Global Service Desk Intern
DXC Technology • Fulltime
Dec 2024 - Jun 2025 • 6 mos
• Provided IT support to global users by troubleshooting system, network, and application issues. • Managed user access requests, password resets, and account provisioning using standard SOPs. • Monitored system performance and ticket queues to ensure timely resolution within SLAs. • Created, assigned, and updated incidents using ServiceNow / ticketing tools. • Coordinated with L2 & L3 teams for escalations and followed up until closure. • Documented recurring issues and shared improvements to reduce repeat tickets. • Maintained professional communication while supporting users across multiple time zones.