t
tunaicen

Tuna

@tunaicen

AI Automation and Workflow Specialist

Turkije
Turks, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I build automation systems that work in production, not just in demos. Using Make.com, multi-LLM orchestration, and API integrations, I help businesses eliminate manual work and build reliable AI-driven workflows. If it's repetitive, it gets automated. If it's broken, it gets fixed. My website: ... Lees meer

Skills

t
tunaicen
Tuna
offline • 

Bekijk mijn diensten

AI-integraties
I will build a make automation workflow that works
VanafUS$ 95 / projectMeer informatie

Werkervaring

Teleperformance

CSR

Teleperformance

Dec 2022 - Jul 2024 • 1 yr 7 mos

Handled customer support for Nike's digital platforms via Salesforce CRM. Provided bilingual (Turkish/English) assistance with app troubleshooting, order tracking, returns, and exchanges. Identified coordinated fraud pattern exploiting gift card policies; escalated findings to supervisors, resulting in policy adjustment to prevent further revenue loss. Experimented with early AI tools (ChatGPT 3.5) to generate email response templates, reducing manual drafting time. Managed high-volume support interactions across phone, chat, and email channels. Transferred to Turkish line of business until Nike contract concluded