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Fiverr Pro
Nederlands
$
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Aaradhya P
@aaradhyapaul986
Call Quality Analyst
India
Engels, Hindi, Bengaals
Over mij
Experienced Call Quality Analyst with 5 years at TCS, specializing in auditing customer service calls for UK, Australia, and Manila utility call centers. Skilled in call monitoring, quality evaluation, compliance checks, and providing feedback to improve customer experience and agent performance.
Skills
Aaradhya P
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Consultatie
I will audit customer service calls and give QA feedback
Werkervaring
Quality Analyst
Tata Consultancy Services • Fulltime
Dec 2020 - Present • 5 yrs 5 mos
Call Quality Analyst | TCS | 5 Years Audited customer service calls for UK, Australia, and Manila utility company call centers Evaluated agent performance, compliance, and customer handling quality Provided detailed feedback and coaching recommendations to improve service standards Monitored call quality metrics and supported customer experience improvement initiatives Prepared QA reports and maintained quality assurance documentation
