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Fiverr Pro
Nederlands
$
USD
Abby. R
@abby_esl
Virtual Assistant, Customer Support, Email Management
Nigeria
Engels
Over mij
I am a Virtual Assistant with experience in e-commerce, the food industry, and real estate support. I specialize in customer support and email management, helping businesses handle client communication, respond to inquiries, and stay organized for smooth daily operations.
Skills
Abby. R
offline •
Bekijk mijn diensten
Berichten sturen en e-mailen
I will manage your emails and messages
Portfolio
Werkervaring
Customer Support & Virtual Assistant
DoorDash
Oct 2025 - Jun 2026 • 8 mos
Provided customer support for a food delivery and packaging company, handling customer inquiries through email and chat. Assisted customers with order tracking, delivery updates, complaints, and general service requests. Coordinated with delivery and kitchen teams to ensure accurate order fulfillment and timely dispatch. Managed customer records and documented order details to maintain proper tracking and service quality. Also supported packaging operations by ensuring correct order preparation and helping reduce errors in deliveries. Improved customer response time by efficiently handling and prioritizing incoming inquiries. Helped reduce delivery-related complaints by improving communication between customers and delivery staff. Contributed to smoother order processing by ensuring accurate documentation and coordination between teams. Supported better customer satisfaction through timely updates and issue resolution.
