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abdelfattah1407

AbdelFattah S

@abdelfattah1407

Senior Operations Customer Experience Manager

Verenigde Arabische Emiraten
Arabisch, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Senior Operations and Customer Experience Manager with over 20 years of experience across the telecommunications, tourism, and hospitality sectors. I have a proven track record in business development, strategic partnerships, and team leadership, notably driving growth at Etisalat Egypt and Jumbo Tourism. I specialize in customer acquisition, retention strategies, and enhancing operational efficiency.... Lees meer

Skills

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abdelfattah1407
AbdelFattah S
offline • 

Bekijk mijn diensten

Algemene assistentie
I will be your virtual assistant for customer support
VanafUS$ 15 / projectMeer informatie
Reisplannen
I will create a personalized 3 day dubai travel itinerary
VanafUS$ 20 / projectMeer informatie

Portfolio

Werkervaring

Etisalat

Acquisition & Retention Manager

Etisalat • Fulltime

May 2019 - Apr 2024 • 4 yrs 11 mos

Led acquisition and retention strategies that increased DSL customer base and improved retention performance. - Managed multi-channel marketing campaigns across digital, retail, and telesales channels. - Implemented churn reduction and customer loyalty programs. - Monitored key performance metrics including ARPU, churn rate, CAC, and campaign ROI.