Invinciblestech

Senior AI Systems Architect

Self Employed • ZZP

Dec 2019 - Present • 6 yrs 5 mos

Lead the design and deployment of AI-powered chatbot systems, automation infrastructures, CRM solutions, web applications, and custom dashboard platforms for SMB and enterprise clients. Specialized in: • Conversational AI & AI agents • CRM development & workflow orchestration • AI chatbots & customer support automation • WhatsApp, Twilio, and third-party API integrations • Full-stack web application development • Custom admin dashboards & business systems • AI lead generation & engagement systems • Backend API development using Python & Node.js Designed and developed scalable automation ecosystems that improved operational efficiency, lead response speed, customer engagement, and business process management through AI-driven workflows and modern software architectures. Experienced in delivering custom-built solutions tailored to business operations, including AI automation systems, CRM platforms, web applications, analytics dashboards, and intelligent support infrastructures.

AI Chatbot Specialist

Sendbird • Fulltime

Jul 2018 - Dec 2019 • 1 yr 5 mos

Designed and deployed conversational AI chatbot systems across multiple communication channels for customer support and business automation. Worked on AI chatbot development, conversational flow optimization, messaging system integrations, and AI-powered engagement automation to improve customer interaction and operational efficiency. Delivered scalable chatbot solutions focused on automation, lead engagement, and seamless user experiences.