
Abdur R
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ServiceNow Developer
Bugfree Solutions • Fulltime
Jul 2021 - Present • 4 yrs 10 mos
Developed and customized multiple ServiceNow modules including Incident, Problem, Change, and Service Catalog. Built and optimized Client Scripts, Business Rules, Script Includes, and UI Policies to improve system performance and user experience. Designed and implemented workflows and Flow Designer automations, reducing manual effort by up to 40%. Created dynamic dashboards and reports, helping management make data-driven decisions. Developed and enhanced Service Portal widgets for better user interaction and self-service capabilities. Integrated ServiceNow with external systems using REST and SOAP APIs. Implemented Performance Analytics to track KPIs and improve operational efficiency. Worked closely with stakeholders to gather requirements and deliver scalable solutions on time. Improved system efficiency by identifying and fixing performance issues in scripts and workflows. Successfully handled end-to-end development, testing, and deployment of ServiceNow solutions.