Abiraj W

Security Delivery Specialist

Accenture

Aug 2024 - Present • 1 yr 9 mos

Designing and deploying DLP policies across endpoints, network, email, and cloud environments. Customizing and fine-tuning content inspection, regex, fingerprinting, and classification rules to reduce false positives. Conducting automated and manual data discovery scans to identify sensitive data across endpoints, file shares, databases, and cloud platforms. Monitoring user behavior analytics (UBA) and access control for sensitive data movement. Ensuring compliance with GDPR, HIPAA, PCI-DSS, NIST, ISO 27001, and other regulatory frameworks.

Technical support engineer DLP

forcepoint • Fulltime

Jun 2020 - Aug 2024 • 4 yrs 2 mos

Troubleshoot technical issues and guide customers through a series of steps to resolve problems. Follow up with clients to ensure problems are fully resolved and provide timely and accurate customer feedback. Manage multiple cases simultaneously while maintaining excellent customer service. Answer customer questions and ask diagnostic questions to better understand and address the issues they are facing. Diagnose problems and provide clear, actionable advice to users for resolving their technical issues. Log all customer interactions and problem resolutions into the company system to maintain accurate records. Maintain composure and a positive attitude during difficult situations, ensuring customer satisfaction. Attend in-person meetings with clients to analyze, troubleshoot, and diagnose technical problems. Assist management by contributing to the creation of knowledge base (KB) articles and materials related to computer troubleshooting and usage. Integrate and troubleshoot data classification solutions using Bolden James, Microsoft Information Protection (MIP), additional tools for Data Protection Services (DPS), and Cloud Access Security Broker (CASB) to enhance data security and ensure compliance across the organization.

Information security

TCS • Fulltime

Sep 2016 - Mar 2019 • 2 yrs 6 mos

Managed and troubleshot security tools infrastructure, implementing new techniques and deploying security solutions. Reviewed client and internal messaging, network, and mail gateway architectures to design DLP solutions. Implemented organization-wide Endpoint Discovery policies to secure confidential data on user machines. Deployed WEB DLP monitoring and blocking. DLP Deployment: Set up DSS Managers, Endpoint Servers, and MTA Policy configurations based on organizational needs. Reviewed, optimized, and configured DLP policies per customer requirements. Conducted incident analysis, raised security incidents for violations, and compared Symantec DLP vs. Forcepoint DLP. Set up Web DLP Protector in inline mode to scan outgoing web traffic for sensitive data. Created policies for detecting critical data, password policies, public domain emails, and competitor domains. Developed OU-based policies as required by business units.