
ABU HURAIRA
Expert Service now developer
Skills

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Werkervaring
Senior ServiceNow Architect
Accenture • Fulltime
Dec 2023 - Present • 2 yrs 5 mos
Leading enterprise-wide ServiceNow implementations for global clients. Designing scalable ITSM, ITOM, and HRSD solutions. Managing cross-functional teams and driving digital transformation strategies.
ServiceNow Senior Developer
Moody Center • Fulltime
Jan 2021 - Aug 2023 • 2 yrs 7 mos
Led platform modernization and migration projects. Implemented governance, risk, and compliance (GRC) modules. Improved system performance and automated financial workflows. Designed and developed custom ServiceNow applications. Automated incident and change management processes. Built dashboards and enhanced reporting capabilities.
ServiceNow Consultant
CoReS • Fulltime
Jan 2015 - Sep 2019 • 4 yrs 8 mos
ServiceNow platform operations, handled incident resolution, and supported system enhancements. Assisted in reporting and analytics. Incident Management, Problem Management, Reporting, ServiceNow Administration, SLA Management. Worked on IT service management processes, ensuring SLA compliance and improving service delivery performance. Supported change and problem management.