
Adams M
Software Engineer and Full Stack Developer
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IT Support Intern
Safaricom PLC • Fulltime
Oct 2023 - Mar 2024 • 5 mos
During my 5-month internship as an IT Support Intern, I gained hands-on experience in troubleshooting hardware and software issues, supporting end users, and maintaining system performance across multiple devices. I assisted in resolving network connectivity problems, installing and configuring operating systems, and ensuring smooth day-to-day IT operations. I also documented technical issues, escalated complex cases when necessary, and contributed to improving response times within the support workflow. Additionally, I worked with ticketing systems to track and resolve user requests efficiently. This experience strengthened my problem-solving, communication, and technical skills in a fast-paced IT environment focused on reliable service delivery.