Adeniyi

eBay Marketplace Specialist

Freelancer • ZZP

Mar 2020 - Present • 6 yrs 6 mos

Experienced in supporting day to day ecommerce operations with a focus on eBay marketplace management, product listings, customer service, and order fulfilment. Responsible for helping maintain accurate, attractive, and search friendly product listings while ensuring a consistent customer experience. Key responsibilities include researching products and competitors, preparing product titles and descriptions, selecting relevant keywords, uploading images, and organising product information. Support inventory management by monitoring stock levels, updating product details, and helping reduce listing errors and overselling. Handle customer enquiries professionally through timely responses, order updates, and issue resolution. Assist with processing orders, coordinating dispatch, tracking deliveries, and managing returns or refunds in accordance with company policies and marketplace requirements. Monitor listing performance and identify opportunities to improve product visibility, pricing, descriptions, and overall presentation. Use attention to detail when checking product specifications, variations, shipping information, and seller policies. Work collaboratively with suppliers, warehouse teams, and other ecommerce staff to ensure products are available, orders are processed efficiently, and customers receive accurate information. Maintain organised records and follow established procedures for marketplace compliance and data accuracy. Committed to continuous learning in ecommerce, digital marketing, and online marketplace tools. Bring a practical, customer focused approach, strong organisational skills, and the ability to manage multiple tasks in a fast paced online retail environment.