Ahmed Masoud
Vetted Pro
Level 2
Guaranteed satisfaction, Microsoft 365 Expert, Migration, Automation
Gescreend door Fiverr Pro
Ahmed Masoud is geselecteerd door het team van Fiverr Pro vanwege diens expertise.
Gescreend voor
IT en ondersteuning
Virtueel assistent
Skills

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Werkervaring
Microsoft 365 Consultatnt
MStack360 • ZZP
Jun 2022 - Present • 3 yrs 11 mos
👋 Helping Business Owners and individuals to get the most out of Microsoft 365 | Consultations > Migration > Setup > Automation > Ongoing Support as your dedicated IT freelancer. Qualifications: 🎯Extensive experience with Microsoft 365, including migration and setup. 🎯Strong understanding of IT security and compliance. 🎯Excellent communication skills for user training and support. 🎯Proven ability to automate processes using Microsoft 365 tools. 🎯Experience providing ongoing IT support and troubleshooting. Achievements: 💪 🏅Fiverr Pro Freelancer 🏅 Repeated Clients Badge 🏅 Top Rated Freelancer on Upwork
Microsoft
Fulltime • 1 yr 11 mos
IT Consultant
Dec 2023 - Sep 2024 • 9 mos
Microsoft Viva Subject Matter Expert: - Assisting my coworkers in diagnosing and resolving challenges and problems encountered with the Viva Suite. - Attending daily engineering team meetings to review, monitor, and improve the support procedures. - Conducting training sessions for colleagues, occasionally as refresher courses and at other times to disseminate the latest product updates and outline our forthcoming work strategies. - Contributing to the monthly client reports by extracting and summarizing data on employees and cases, presenting them effectively in PowerPoint presentations.
Microsoft365 SE AI | Copilot | MS VIVA
Jul 2023 - Sep 2024 • 1 yr 2 mos
-Capturing, auditing, and delivering Feedback for the NPP - New Product Playbook (CoPilot)- within MS365. - Compiling the guidelines and documentation for the new products. - Providing technical support for the end users in German and English.
632 Reviews
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Specificering van de beoordeling
- Communicatieniveau van de freelancer
- Kwaliteit van de levering
- Waarde van de levering
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costaxl

Verenigde Staten
STOP SEARCHING! You have found your OneDrive (and other IT) support team! I tried everything, every AI, every Reddit thread, everything! Ahmed offered a consultation where he thoroughly understood the issue, and Omar solved it like a true professional. No wait, more than just a pro; a happy, confident...
Reactie van de freelancer
ryanm3d

Verenigde Staten
Bestelling geannuleerd
I am so frustrated, I hired these guys to prevent EXACTLY what happened anyway. I needed to migrate my google drive from one account to another. They seemed competent at first, but in the end, never tried to understand the problem correctly, and applied changes that now have me not knowing where any...
Reactie van de freelancer
nwfiredoor
Terugkerende klant

Verenigde Staten
I cant say enough good things about Ahmed and his team. As a non technical IT guy sometimes it is hard to translate what i need help with. Ahmed is patient and kind. He always clarifies what he doesn't understand. This is the second project that I have worked with him. I will be continuing this relationship.
Reactie van de freelancer
nwfiredoor
Terugkerende klant

Verenigde Staten
Ahmed and his team did an incredible job. From the time I engaged him on fiber to our initial meeting to deployment was 36 hours pops. I do really appreciate people that make a commitment and execute.
Reactie van de freelancer
connor_randel

Verenigde Staten
Appreciate the work the team did for our small business. It is challenging when our IT breaks and we have no one on staff who can easily fix. Ahmed, Hatem, and team stepped in and got us back working efficiently at a reasonable price!
Reactie van de freelancer


