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Ajeet Pratap M
@ajeetpratapm11
Learning Development Manager
India
Engels, Hindi, Tamil
Over mij
Course won't launch? Not tracking? Reports you can't pull?
I fix all of it. 10 years on enterprise LMS — Cornerstone OnDemand (certified), SuccessFactors, Adobe Learning Manager, Docebo, Intellum — for Adobe, Google, Sanofi, ANZ Bank. Full-time freelance.
SCORM/AICC/xAPI · LMS setup & admin · ILT/VILT sessions & attendance · course & video development · assignments, curricula & compliance · reporting dashboards · REST/SOAP integrations · Power Automate · job aids & content repository · custom domain · security & permissions · soft skills training
Free diagnosis before you order.
Skills
Ajeet Pratap M
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Technische ondersteuning
I will provide expert lms administration, scorm, elearning, reporting and automation
Portfolio
Werkervaring
Learning Lead | Client: ANZ Bank
Genpact • Fulltime
May 2025 - Present • 1 yr 3 mos
Leads a team of 7 Learning Consultants managing SuccessFactors LMS operations and SCORM content for a Tier-1 banking client. Oversees mandatory learning, regulatory certifications, and audit readiness. Manages enterprise content repositories, architecting REST/SOAP API integrations and designing gamification frameworks to enhance learner engagement. Establishes SOPs and QA frameworks for global delivery.
Training Operations Specialist
Adobe • Fulltime
Mar 2024 - Feb 2025 • 11 mos
Launched the DX Enablement Hub and automated certification lifecycles using Power Automate and Adobe Learning Manager APIs. Facilitated soft skills and competency programs while building reporting dashboards to track training KPIs. Managed xAPI integrations for granular data capture and troubleshot SCORM/AICC packages to ensure seamless content delivery and tracking accuracy.
Customer Service Associate & Subject Matter Expert
Teleperformance • Fulltime
Aug 2018 - Oct 2020 • 2 yrs 2 mos
Trained and mentored team members on Vision+ and CRMNEXT platforms, focusing on call handling and client management. Managed credit card risk analysis, fraud resolution, and performance reviews. Partnered with IT for dialer system upgrades and achieved high customer satisfaction ratings, earning the Rockstar Award for performance excellence.
