Akash K

Assistant Manager

Grant Thornton • Fulltime

Feb 2024 - Jan 2026 • 1 yr 11 mos

Supported strategic digital transformation engagements for national-scale platforms focused on operating model modernization, ecosystem integration, and service delivery optimization.  Led PMO governance, requirements management, UAT coordination, and stakeholder engagement across complex multi-agency digital transformation programs.  Drove interoperability initiatives across 18+ ecosystem partners, aligning API governance, compliance, and operational workflows to support scalable digital operations.  Enabled ~90% reduction in recurring production incidents on a national platform by implementing structured RCA mechanisms, operational governance, and workflow optimization.  Advised on AI-driven operational efficiency initiatives including predictive analytics, intelligent automation, NLP-based incident classification, and process optimization.  Collaborated with government stakeholders, vendors, and technology partners to improve service delivery, digital adoption, and compliance readiness.  Supported digitalization initiatives involving workflow automation, payments integration, multilingual enablement, and enterprise platform modernization.

Project Consultant

EY • Fulltime

Jun 2022 - Jan 2024 • 1 yr 7 mos

Led requirements engineering and digital governance across national programs in agriculture, justice, and digital policy. Directed solution architecture for multi-stakeholder research platforms and owned the Agri-DIKSHA enhancement roadmap. Developed SOPs for Judicial Digital Repositories and enabled 6 virtual courts. Supported the national e-Passport program through lifecycle requirements management and audit-ready documentation.

Business Analyst at KiwiTech

Not Found • Fulltime

Jan 2022 - Apr 2022 • 3 mos

Product roadmap support, stakeholder workshops, business analysis.