
Akshaya K
Creative and Business Writing Feedback and Support
Skills

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Werkervaring
Amazon
Fulltime • 8 yrs 6 mos
Emerging Stores Program Manager, Selling Partner (SP) Support
Jan 2024 - Present • 2 yrs 6 mos
Manage seller experience for Turkey and South Africa, achieving Best at Emerging Stores (BAE) status in multiple metrics. Captained SP support Quarterly L8 business reviews for MENATR. Created a playbook for Ireland marketplace launch ensuring 100% defect-free success. Own New Seller Experience and Education programs, launching seller university videos and live support channels. Acted as PMO to reduce 3 hours of weekly work for team members through internal review mechanisms.
Employee Experience Program Manager, SP-Support
Jan 2020 - Jan 2024 • 4 yrs
Managed employee experience for 5.5K+ employees in India. Launched global programs like Career Internship Program and Skill Up. Created a predictive model for Early Warning Signs of attrition, reducing attrition from 18.14% to 17.14% and saving $51K in 2022. Implemented Talent Movement and Career Skills Summit programs impacting thousands of employees globally through cross-functional collaboration with HR, Legal, and Finance teams.
VCS IN Team Manager
Jan 2018 - Jan 2020 • 2 yrs
Led and coached a team of 30+ Virtual Customer Service associates across IN, NA, and UK marketplaces. Developed a site-level internal communications portal to improve engagement. Hosted annual events for 500+ employees. Served as a functional expert and buddy for new hire team managers. Led the 'Success for All' training program for 60 new hires with a 96% final yield and developed internal communication platforms.