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alejandrodato

Alejandro D

@alejandrodato

Systems Engineer Workforce Planning Optimization Specialist

Argentinië
Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Systems Engineer with over 12 years of experience solving operations planning and optimization problems. I specialize in analyzing business data and developing quantitative models using forecasting, simulation, and machine learning to support decision-making. I enjoy transforming complex operational challenges into practical solutions that improve business performance.... Lees meer

Skills

a
alejandrodato
Alejandro D
offline • 

Bekijk mijn diensten

Zakelijk
I will plan your contact center staffing and schedules
VanafUS$ 5 / projectMeer informatie

Werkervaring

Teleperformance

Workforce Planning, Analytics & Optimization

Teleperformance • Fulltime

May 2013 - Oct 2025 • 12 yrs 5 mos

Analyzed large volumes of operational data and KPIs to evaluate demand, productivity, and service levels. Developed forecasting models for demand estimation and capacity planning. Designed algorithms for shift optimization and resource allocation using Queueing Theory (Erlang). Built decision support systems and automated processes using SQL Server, Python, and Excel to improve business performance.