a
alexjayhan

Alex Jay Han

@alexjayhan

Administrative Support Customer Service eCommerce

Filippijnen
Engels, Tagalog
Sommige informatie wordt in het Engels weergegeven.
Over mij
Tenured email and chat support representative with administrative and team management experience. Extensive experience in Customer Service, Administrative Support, and e-commerce. I focus on delivering exceptional service and efficiency. I am committed to fostering collaboration and upholding a strong sense of responsibility, ensuring every task is executed with precision and dedication to organizational goals.... Lees meer

Skills

a
alexjayhan
Alex Jay Han
offline • 

Bekijk mijn diensten

Virtueel assistent
I will do data entry, extraction, research, lead generation
VanafUS$ 5 / projectMeer informatie
Transcriptie
I will transcribe audio or video files in a timely manner
VanafUS$ 5 / projectMeer informatie

Werkervaring

Brain_Technologies

Customer Support Agent and Training Mentor

Brain Technologies • Fulltime

Jun 2021 - Feb 2026 • 4 yrs 8 mos

- Delivered timely and professional responses to user queries via chat and email. - Resolved technical issues and managed user accounts. - Trained and supervised new agents, ensuring a smooth onboarding process. - Developed and updated training materials to improve efficiency and address recurring issues. - Supported agents with complex order processing and triaging of payment, returns, or shipping-related issues.