
Ali Ejaz
ECommerce Multichannel Marketplace Specialist Amazon, eBay, Shopify, Sellercloud
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Ecommerce Admin - Virtual Assistant
NOVA of California • Fulltime
Mar 2024 - Mar 2025 • 1 yr
From March 2024 to March 2025, I worked in a remote e-commerce and customer service role for NOVA of California, an established home decor company, managing day-to-day operations across multiple marketplaces and sales channels, keeping listings, inventory, and orders in sync while supporting both B2B and D2C sales. I handled WordPress/WooCommerce issues such as product updates, plugin conflicts, and checkout errors, and I resolved customer inquiries, order errors, shipping delays, returns, and marketplace disputes. I work plan-first: I identify the root cause, document a short plan, get approval, and then implement, which reduced repeat issues and avoided unauthorized changes to live stores. I used Google Workspace and Excel daily for tracking, reporting, inventory reconciliation, and SOPs, and I wrote clear documentation so recurring tasks were repeatable and easy to hand off within a remote team. Im honest about what I dont know and ask for training when I need it, and after a full year of building familiarity with the products, platforms, and workflows, Im looking to join a team for the long term.