Amarnath P

Technical Support Engineer

Jun 2024 - Nov 2025 • 1 yr 5 mos

• Installed and configured CentOS and Ubuntu Linux environments for production systems; managed users, permissions, groups, packages (yum/dnf/apt), Samba, NFS, FTP, Apache, cron jobs, and system logs. • Provisioned and resized AWS EC2 instances based on workload requirements. • Created and managed S3 buckets, bucket policies, and AWS CLI access. • Configured VPCs, subnets, Route 53 DNS records, IAM roles/permissions, EBS, and EFS storage. • Managed SLA lifecycle by tracking, escalating, and resolving tickets within agreed response times. • Monitored Docker-hosted intranet services and restarted containers proactively. • Troubleshot DNS, DHCP, routing, and Active Directory issues. • Supported remote users through VPN, RDP, Zoho Assist, and Microsoft Teams. • Configured Outlook/Thunderbird and managed VMware ESXi virtual machine deployments.

System Engineer

Jul 2023 - May 2024 • 10 mos

• Provided desk-side support for desktops, printers, and end-user hardware. • Installed and configured Windows 7/10/11 and mandatory enterprise applications. • Managed network file sharing and user accounts. • Supported VPN, Microsoft Office, Thunderbird, Outlook, Office 365 mailboxes, and business applications. • Performed remote administration and troubleshooting using Microsoft Teams and RDP. • Troubleshot hardware, software, application, and connectivity issues to minimize downtime. • Monitored ticketing tools and maintained SLA compliance for incidents, service requests, and changes. • Performed basic network troubleshooting for connectivity and user access issues. • Provided desktop administration and technical support across network environments. • Installed and configured end-user hardware and peripherals. • Assisted with system setup, user account maintenance, and basic data recovery.