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annaclarad

Anna Clara D.

@annaclarad

Virtual Assistant, Administrative Support, Business Manager

Brazilië
Portugees, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hello! I'm Anna Clara, a proactive and detail-oriented Virtual Assistant with a professional background in operations, quality assurance, and customer support for global companies. I specialize in administrative support, data entry, email and calendar management, internet research, Excel, Google Sheets, CRM updates, process documentation, and business operations support. I’m organized, reliable, a fast learner, and committed to helping entrepreneurs and businesses save time and stay productive. Thank you for visiting my profile—I look forward to working with you!... Lees meer

Skills

a
annaclarad
Anna Clara D.
offline • 

Bekijk mijn diensten

Algemene assistentie
I will your reliable virtual assistant for admin support, email management, and cs
VanafUS$ 15 / projectMeer informatie

Werkervaring

TikTok

Quality Analyst

TikTok

Sep 2020 - Apr 2024 • 3 yrs 7 mos

• Monitored performance metrics via Power BI, building action plans and delivering mentoring sessions to reduce operational errors. • Led QA governance processes, standardized technical documentation, and developed training programs to improve team consistency. • Collaborated with global leadership and cross-functional teams across China, Manila, and Bogotá in English, managing complex scenarios and reputational risk for major accounts

Uber

Customer Support

Uber

Dec 2016 - May 2020 • 3 yrs 5 mos

Reviewed quality across multiple data queues (video, audio, text), ensuring operational accuracy and consistency. • Partnered with the global process and policy team and BPO partners to maintain unified governance standards. • Contributed to critical projects and complex investigations to protect platform integrity.