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anthonyarriaza

Anthony A

@anthonyarriaza

IT Consultant Freshservice and ServiceNow Setup Resume Writing

Verenigde Staten
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I’m an experienced IT professional with over 25 years in the field, specializing in technical support, system administration, and network troubleshooting. I’ve worked with both local and international teams, managing day-to-day IT operations, supporting end users, and leading projects involving hardware refreshes, MDM rollouts, and ITSM improvements. My background includes hands-on experience with tools like Microsoft Intune, Freshservice, Salesforce, and a range of endpoint security platforms. I’m comfortable with remote monitoring, patch management, and setting up or maintaining systems.... Lees meer

Skills

a
anthonyarriaza
Anthony A
offline • 

Bekijk mijn diensten

Technische ondersteuning
I will provide expert remote IT support and system troubleshooting
VanafUS$ 50 / projectMeer informatie

Werkervaring

Seven_Seas Water Group

Senior IT Operations & Infrastructure Manager

Seven Seas Water Group • Fulltime

Aug 2026 - Present • 1 mo

Leading IT infrastructure, service management, and help desk operations. Restructuring ITSM taxonomy and category/group structures in ManageEngine to lay the foundation for AI-driven support automation.

Greenway_Health

IT Manager

Greenway Health • Fulltime

Dec 2025 - Aug 2026 • 8 mos

Built and deployed an AI Help Desk agent using Microsoft Copilot Studio, achieving 22% ticket deflection. Improved CSAT from 60% to 84% and automated onboarding by integrating Hirebridge with Freshservice, contributing to $1.2M in documented operational savings.

Checkers_and Rally's

IT Manager

Checkers and Rally's • Fulltime

Jun 2019 - Dec 2024 • 5 yrs 6 mos

Reported directly to the CIO, managing IT operations and support across 900+ restaurant locations. Built the IT function from a single technician to a team of six.