
Antonia Gerald
CRM, ManyChat Business Automation Expert Scale Faster
Skills

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Werkervaring
Self Employed
Freelancing Career • Freelance
Jan 2026 - Present • 7 mos
I work with startups, agencies, eCommerce brands, real estate professionals and service-based businesses to improve the way they attract, manage and communicate with customers. My work focuses on building practical systems that reduce manual tasks, organize customer data and help businesses respond faster to leads. I have completed projects involving CRM setup, marketing automation, chatbot development, lead management, email marketing and workflow automation using platforms such as HubSpot, GoHighLevel, Respond.io, Kommo CRM, Zoho CRM, ManyChat, Zapier, Make, N8N, Mailchimp, Klaviyo, Chatfuel, WhatsApp Business API and Meta Business Suite. My responsibilities include configuring CRM systems, creating automated sales and follow-up workflows, integrating third-party applications, building chatbot conversations, setting up WhatsApp and social messaging automation, managing email campaigns, improving lead pipelines and optimizing business processes. I also help clients identify inefficient workflows and replace them with automation that saves time and improves customer experience. Key Achievements * Successfully delivered CRM, automation and digital marketing projects for clients across multiple industries. * Built automated lead capture and follow-up systems that reduced manual work and improved response times. * Implemented chatbot and messaging automation for websites, Facebook, Instagram and WhatsApp. * Integrated business tools using Zapier, Make and N8N to create reliable automated workflows. * Set up and customized CRM platforms to improve lead tracking, customer communication and sales management. * Designed email marketing campaigns, customer journeys and automated sequences that increased engagement. * Assisted businesses in organizing customer databases and streamlining daily operations. I enjoy working with businesses that want practical solutions to everyday challenges, helping them simplify operations, improve customer engagement and create systems.