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anupambarua540

Anupam B

@anupambarua540

Marketplace Commerce Executive

India
Hindi, Engels, Bengaals
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a versatile operations and customer support professional with over 8 years of experience across banking, fintech, and e-commerce. I specialize in omnichannel support, KYC verification, and marketplace operations. I have a strong background in fraud awareness and process compliance within RBI-aligned and UK retail banking workflows.... Lees meer

Skills

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anupambarua540
Anupam B
offline • 
Gemiddelde reactietijd: 7 uur

Bekijk mijn diensten

Gepromote vermeldingen
I will create and optimize amazon and flipkart product listings
VanafUS$ 10 / projectMeer informatie

Werkervaring

HSBC

Customer Service Banker

HSBC • Fulltime

Mar 2022 - Jun 2025 • 3 yrs 3 mos

Delivered omnichannel support for UK retail banking customers across voice, email, and live chat covering transfers, deposits, card disputes, and account servicing. Managed live chat queues for failed transactions and mobile banking support. Performed KBA-based authentication and followed escalation pathways for fraud and high-risk cases. Logged interactions in CRM with accurate tagging and audit trails while identifying phishing and APP fraud indicators.