
Sam AJ
Operations Sales Consultant Helping Businesses Scale Remotely
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Werkervaring
Founder and CEO Apogee Agency
Apogee
May 2024 - Present • 2 yrs 4 mos
Premium digital marketing and operations consulting agency helping small businesses and SMEs grow online and scale efficiently.
Operations Analyst
Amazon
Aug 2021 - Present • 5 yrs 1 mo
Senior operations analyst working within one of the world's largest and most complex fulfilment networks. Responsible for monitoring and optimising site level performance across key operational KPIs including flow planning compliance and production targets. Led the development and implementation of risk management frameworks that resulted in a measurable reduction in operational incidents across the site. Conducted root cause analyses on recurring issues and built comprehensive action plans that drove sustained improvement. Took ownership of stakeholder engagement across multiple business functions and seniority levels, translating complex data into clear insights that informed strategic decision making at a senior level. Led coaching and onboarding programmes for new Process Control Specialists, directly improving team capability, knowledge transfer and integration speed. Operated in a fast paced, high pressure environment where operational excellence, data accuracy and clear communication were non negotiable every single shift.