Aqeel Riaz

Sales Support Specialist , Data Analysis & Admin | Executive Support

MOHAMMAD HADI AL RASHEED • Fulltime

Dec 2023 - Present • 2 yrs 5 mos

• Manage and analyze marble and granite sales data using Odoo CRM and Google Sheets to monitor quotations, orders, and overall sales performance. • Oversee sales team data, ensuring accurate and up-to-date records for all quotations, orders, and client interactions. • Prepare and share daily, weekly, and monthly sales reports with management, highlighting companies visits performance and team progress. • Coordinate project documentation such as material submittals, certifications, data sheets, and origin papers according to client requirements. • Handle personal and official emails of senior management, ensuring timely and professional communication. • Manage CRM entries (leads, deals, follow-ups) • Perform additional administrative and operational tasks as assigned, ensuring efficiency and confidentiality in all activities.

HR | Recruitment, Onboarding & Employee Lifecycle Management

IMMENTIA SMC PRIVATE LTD • Fulltime

Sep 2020 - Nov 2023 • 3 yrs 2 mos

• Manage the end-to-end recruitment process, including job postings, candidate sourcing, screening, interviewing, and final selection. • Review resumes, conduct initial phone screenings, and shortlist qualified candidates for further assessment. • Oversee employee onboarding processes, including document verification, induction scheduling, and smooth integration into the organization. • Prepare, draft, and issue offer letters, employment contracts, joining letters, and experience letters accurately and on time. • Organize and securely maintain employee records in both physical and digital formats for easy accessibility. • Assist in initiatives to enhance employee engagement and satisfaction during onboarding and beyond.

Customer Support & Data Coordinator

Abacus Consulting • Fulltime

Jul 2018 - Feb 2020 • 1 yr 7 mos

• Monitoring support tickets from Zendesk and other channels, routing tickets by type and priority. • Providing chat and call support to resolve customer issues (complaints, delays). • Creating weekly and monthly Excel reports/dashboards for management insights and improving customer satisfaction. • Delivered excellent customer service through active listening, empathy, and clear solutions to boost satisfaction and loyalty. • Recorded all customer conversations and updates accurately in the AMS system