Toheeb A

Phone System & Automation Specialist (VoIP | IVR | GOHIGHLEVEL)

Automation Solutions • ZZP

Jan 2021 - Present • 5 yrs 5 mos

I specialize in building high-converting communication and automation systems for businesses using VoIP platforms and GoHighLevel. My focus is helping companies streamline operations, improve customer experience, and increase revenue through smart workflows and AI-powered automation. Over the years, I have worked with startups, local businesses, agencies, and service providers to design and implement scalable systems that handle inbound and outbound calls, lead follow-ups, customer support, and sales automation. Core responsibilities include: • Designing and deploying IVR and call routing systems • Setting up VoIP platforms such as Twilio, RingCentral, Aircall, 8x8, Nextiva, Zoom Phone, and 3CX • Handling A2P 10DLC / TCR registration and SMS compliance • Building GoHighLevel funnels, landing pages, websites, and CRM pipelines • Creating automated workflows for SMS, email, WhatsApp, and voice follow-ups • Integrating chatbots and AI agents for customer engagement • Optimizing communication systems for performance, reliability, and conversion My work helps businesses reduce manual tasks, respond faster to leads, and run their communication systems efficiently while maintaining a professional customer experience.