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ardit_loka

Ardit Loka

@ardit_loka

I will provide professional customer care support for your business

Albanië
Albanees, Engels, Italiaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hello! I’m a Customer Support Specialist for E-commerce businesses with experience handling customer inquiries via email, live chat, and platforms like Zendesk, Gorgias, Salesforce, and Shopify. I support customers with order tracking, returns, refunds, disputes, and product questions while maintaining fast, friendly, and professional communication. I also have strong data entry skills, ensuring accurate records and organized systems. I’m fluent in English and Italian, detail-oriented, reliable, and committed to delivering excellent customer experiences that build trust and customer loyalty.... Lees meer

Skills

a
ardit_loka
Ardit Loka
offline • 
Gemiddelde reactietijd: 1 uur

Werkervaring

Net_a Porter

Customer Care Consultant

Net a Porter • Fulltime

Oct 2019 - Oct 2021 • 2 yrs

Customer Care Specialist at Net-A-Porter, providing support to customers via phone, email, and live chat. Assisted clients with order placement, tracking, returns, refunds, exchanges, and product inquiries while ensuring a luxury customer experience. Handled disputes, faulty items, and delivery issues, and worked with systems such as Zendesk and Salesforce to manage tickets and customer data. Focused on professional communication, fast problem resolution, and maintaining high customer satisfaction standards.