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ashraffikri

Ashraf

@ashraffikri

Career Cabin Crew Coach Resume Expert for Emirates,Qatar,Etihad and Arabic coach

Egypte
Arabisch, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Senior Operations and Customer Experience Manager with 23+ years of experience in airlines, hospitality, and service operations. Former Emirates professional with proven expertise in team leadership, service quality, process improvement, & customer satisfaction. I support individuals &businesses with CV and LinkedIn optimization, customer service training, SOP creation, &practical operations consulting. I work in English & Arabic, delivering realistic, results-driven solutions with professionalism and confidentiality. I also offer Arabic language learning&basketball coaching & training session... Lees meer

Skills

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ashraffikri
Ashraf
offline • 

Bekijk mijn diensten

Casestudy's
I will review and write your flight attendant CV as an ex emirates crew manager
VanafUS$ 30 / projectMeer informatie
Taallessen
I will real world arabic business travel daily life taught by a multilingual pro
VanafUS$ 25 / projectMeer informatie

Werkervaring

Emirates_Airline

Cabin crew manager

Emirates Airline • Fulltime

Oct 1995 - Aug 2020 • 24 yrs 10 mos

Audited daily operations to ensure inflight service and safety compliance. Assessed crew standards; delivered coaching and performance feedback. Led crew development plans and follow-up with HR. Designed training programs for pursers and service excellence. Implemented updated procedures aligned with aviation regulations. Proposed service improvements based on industry trends. Conducted motivational training for new leaders. Completed certified leadership & management programs. Provided consultancy to organizations in hospitality/service sectors to improve operational performance, staff skills, and service standards. Assessed team competencies and designed training programs tailored to business goals. Delivered workshops on leadership, customer service, and process improvement. Increased team efficiency by 25% in [Company Name] through targeted performance coaching. Developed SOPs and evaluation systems adopted across three hospitality branches. Mentored junior managers to prepare for leadership roles.