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Workflow Automation Consultant
C • Parttime
Oct 2024 - Present • 1 yr 7 mos
Automated lead routing, deal lifecycle management, ticket workflows, follow-ups, and CRM data hygiene using APIs and workflow tools.
Automation Specialist
Upwork • Freelance
Jan 2018 - May 2025 • 7 yrs 4 mos
I design, build, and optimize end-to-end automation systems that eliminate manual work and scale business operations. My work focuses on workflow automation, API integrations, and system orchestration across SaaS platforms using tools like Zapier, Make (Integromat), and n8n. I’ve delivered automation solutions for CRM management, support ticket processing, lead routing, data synchronization, email automation, and AI-powered workflows. Projects typically involve multi-step logic, conditional routing, webhooks, API authentication, error handling, and performance optimization. I work directly with founders, startups, and operations teams to translate business processes into reliable, maintainable automation systems. My approach prioritizes stability, scalability, and clean architecture—no bloated workflows, no fragile zaps. Key responsibilities include: Designing complex workflow automation across multiple apps Building API-driven integrations and webhook automations Automating CRM, ticketing, and data pipelines Implementing conditional logic, retries, and fail-safe systems Testing, documenting, and optimizing workflows for production use This role has required continuous adaptation to new tools, APIs, and automation patterns while delivering production-ready systems that run 24/7 without manual oversight.
Business Process Automation Analyst
Bayer Aspirin • Fulltime
Dec 2017 - Mar 2019 • 1 yr 3 mos
Mapped manual workflows, identified inefficiencies, and redesigned processes into automated pipelines across operations, sales, and customer support.