N M Auty

Sales Administrator

Dunbrik (Yorks) Ltd • Fulltime

Jan 2012 - Present • 14 yrs 5 mos

I began my role at Dunbrik (Yorks) Ltd in the capacity of an administrator starting out with basic administration tasks such as order processing, answering the telephone and responding to email enquiries. As my experience and knowledge of the industry grew, I have been given the opportunity to be involved in a variety of aspects within the business such as bookkeeping, transport and delivery related tasks and completing sales and purchase month end for management. These experiences have enabled me to understand and be directly involved in key business operations. Responsibilities include: • Vast experience of collating and prospecting new business, providing up to date information onto internal databases allowing management access to live, valuable data, thus giving business stakeholders the information required to make important business decisions. • Led and engaged in multiple sales and marketing projects targeting different sectors such as large national Builders Merchants and buying groups, small and medium sized Independent Builders Merchants, Architects, National House Builders, Building Contractors and the Education sector such as construction colleges and training centres. • Created and monitored email marketing campaign for multiple different clients, constantly evaluating and adapting the campaigns to suit their business needs. • Firsthand experience of managing a complex sales pipeline. Actively involved in customer retention, providing follow-up and post-sale communication to ensure customer satisfaction making the customer the priority at every stage. • These experiences have allowed me to remain with every customer from quotation, to processing their order, organising delivery, sending invoices and collecting payments all in conjunction with strict GDPR guidelines.