a
avrien_anderson

Avrien A

@avrien_anderson

Artificial Intelligence Conversation Designer

Verenigde Staten
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am an organized, detail-oriented professional with over a decade of experience in client-facing roles, remote collaboration, and operational support. I am skilled at anticipating what people need, managing competing priorities, and communicating clearly across teams and stakeholders.... Lees meer

Skills

a
avrien_anderson
Avrien A
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Algemene assistentie
I will be your remote executive assistant
VanafUS$ 40 / projectMeer informatie

Werkervaring

Thermo_Fisher Scientific

Artificial Intelligence Conversation Designer

Thermo Fisher Scientific

Dec 2022 - Present • 3 yrs 5 mos

Manage day-to-day operations of the chat and messaging support channel, ensuring quality, consistency, and responsiveness for a global customer base. Oversee chatbot performance and proactively identify opportunities to optimize workflows and expand service coverage. Coordinate across internal business partners to develop and implement new chatbot processes, maintaining clear documentation and communication throughout. Track and analyze channel metrics to surface trends, flag issues, and inform continuous improvement efforts.