ayansaari

NETWORK & DESKTOP SUPPORT ENGINEER

Software Engineering Daily • ZZP

Jul 2022 - Present • 4 yrs 1 mo

• Managed Azure Active Directory user accounts, permissions, and security policies.. • Handling Office 365 email system administration, managing user mailboxes, security policies, and implementing best practices for secure communication. • Resolving user issues efficiently through the Jira Ticketing System, ensuring timely closure of tickets and effective troubleshooting. • Engaging with vendors and managing procurement of hardware and software requirements for the office through the Procurify accounts management system. • Managing and maintaining all IT assets according to ISO 27001 standards, ensuring data security and regulatory compliance. • Configuring and securing network traffic using Fortinet Firewall, implementing advanced security policies to protect against unauthorized access. • Deploying MAC filtering and managing wireless configurations using Cisco Controller 3500 series, ensuring network segmentation and access control. • Overseeing and maintaining LAN & WAN network infrastructure, ensuring high availability, performance tuning, and network monitoring to minimize downtime. • Providing comprehensive technical support to end users, covering desktop hardware, software, and network troubleshooting to ensure seamless business operations. • Implementing and monitoring QRadar SIEM for enhanced security management and incident response across the network. • Managing Salesforce for asset tracking and lifecycle management, ensuring data integrity and streamlined processes for IT operations. • Leading initiatives to upgrade and maintain network devices, including switches, routers, and firewalls, to ensure modern and scalable infrastructure. • Collaborating with cross-functional teams to plan and execute projects related to network expansion, infrastructure upgrades, and disaster recovery.

NETWORK ADMINISTRATOR

Manufactory Apparel • Fulltime

Sep 2012 - Jul 2022 • 9 yrs 10 mos

• Provide planning, design, and technical support for LAN, WAN, and wireless infrastructure components, ensuring seamless connectivity and optimal performance across all sites. • Recommend, purchase, install, maintain, and troubleshoot a wide range of hardware and software elements, including workstations, servers, network devices (Cisco, PfSense), and peripherals, to maintain network stability. • Coordinate troubleshooting and corrective actions to resolve network and component malfunctions, maintaining a high level of uptime. • Configure and install workstation software, diagnose and troubleshoot application conflicts or anomalies, and apply necessary updates and patches for secure and efficient operations. • Research and resolve technical issues related to network peripherals (printers, scanners, etc.), improving efficiency and user satisfaction. • Implement network security protocols, such as firewalls (PfSense) and VPNs, ensuring only authorized traffic and users access critical systems. • Troubleshoot, repair, and replace computer hardware components, including servers, routers, and switches, and install/configure hardware upgrades such as RAM and additional storage drives. • Manage and maintain Microsoft Active Directory and Office 365 environments, including creating users, managing permissions, and securing access to company data. • Administer network monitoring tools (e.g., SolarWinds, PRTG) to ensure proactive network maintenance and timely fault identification. • Manage QRadar SIEM for continuous network security monitoring, enhancing incident response and threat detection capabilities. • Handle IT asset management through ISO 27001 standards to ensure compliance and data security across the network. • Collaborate with vendors to procure IT hardware and software, manage budgets, and maintain vendor relationships for smooth IT operations. • Document network configurations, create detailed reports, and provide training to junior staff to ensure