Azeem I

Salesforce CRM Implementation Consultant

Apr 2026 - May 2026 • 1 mo

End-to-end Sales and Service Cloud implementation for a multi-region grocery chain — covering the full sales lifecycle, support operations, and customer self-service. •Owned day-to-day platform decisions as Team Lead — managing the enhancement backlog, prioritising requests, and maintaining a delivery roadmap across all project phases •Gathered requirements from business stakeholders and translated them into clear Salesforce configurations — running this process continuously alongside the build •Designed the full Lead & Sales Process with qualification scoring, stage-dependent picklist fields, and path guidance — giving the sales team a structured, guided workflow from lead to close •Built Sales and Service dashboards with KPIs covering lead conversion, opportunity win ratio, pipeline health, and average revenue — giving leadership real-time visibility into performance •Configured user roles, profiles, permission sets, and the full security model across teams with different access requirements •Implemented multi-currency support and custom regional price books for the client's international sales operations •Produced full Solution Design Document, Standard Operating Procedure, and Training Manual for stakeholders and the ongoing admin team

Solution Architect

Feb 2026 - Apr 2026 • 2 mos

•Sole architect — owned the full data model, Flow automation layer, report and dashboard suite, and security configuration end-to-end •Built a pipeline reporting suite that gave management clear visibility into sales performance, deal stages, and revenue progression

Salesforce Administrator

Jan 2026 - Mar 2026 • 2 mos

•Designed custom objects, junction relationships, and Person Accounts for a B2C service operation; enforced data quality through validation rules and record type-specific page layouts