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Fiverr Pro
Nederlands
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Data Scientist
Skills

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Data Scientist
i2c Inc • Fulltime
Jun 2024 - Present • 1 yr 11 mos
· Built an action-driven conversational AI agent for fintech customer support, capable of performing cardholder operations on request (dispute filing, card replacement), achieving a 70% reduction in call center traffic. · Empowered the agent with tools, a domain specific knowledge base and ability to perform 50+ complex tasks without human intervention. · Collaboration on an NLP engine that evaluates audio calls on 15+ KPIs using various deep learning models and achieving an average accuracy of 85%. · Research and development for improvements in Chatbot using multistage & hybrid retrieval (Reranking).