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Fiverr Pro
Nederlands
$
USD
Azucena R
@azu_rodriguez
Operations Manage, Revenue Strategy and Multi Property Hospitality Specialist
Mexico
Spaans, Engels
Over mij
Operations Manager with over 6 years of experience in hospitality and short-term rental portfolio management, overseeing
more than 400 properties in Mexico City.
Specialized in multi-property operations, revenue optimization, OTA distribution strategy, and scalable process standardization.
Proven experience leading cross-functional teams, implementing efficient operational systems, and improving key performance
indicators (KPIs) in high-demand, high-turnover urban markets.
Skills
Azucena R
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Schrijven en vertalen
I will optimize your listing for more bookings on otas
Werkervaring
Airbnb
Fulltime • 6 yrs 5 mos
Commercial Manager
Jul 2022 - May 2026 • 3 yrs 10 mos
Led the overall commercial strategy for a portfolio of more than 400 short-term rental units, ensuring inventory control, optimized channel distribution, and conversion maximization. • Lead Reservations, Revenue, and Marketing teams. • Manage relationships with distribution platforms and strategic partners (Airbnb, Expedia, Vrbo, among others). • Handle customer escalations and protect brand reputation. • Create and manage listings across short-term rental platforms and OTAs. • Oversee PMS and Channel Manager systems for internal and external distribution. -Developed internal policies and processes to align departments with revenue and operational goals. -Integrated 5+ OTAs and 2 PMS/Channel Manager systems, training more than 50 team members. -Designed and implemented optimization and positioning strategies across multiple OTAs.
Operations Manager
May 2025 - Mar 2026 • 10 mos
Responsible for the overall operational leadership of a portfolio of more than 400 short-term rental units in high-demand urban markets. • Lead Guest Experience, Housekeeping, and Maintenance teams. • Coordinate property standard upgrades, process standardization, and operational audits • Manage operational crises and resolve critical incidents. -Develop and implement operational manuals, internal policies, and quality control systems. -Oversee guest experience with strong focus on digital reputation management. -Implement operational monitoring strategies focused on revenue protection and incident loss reduction.
Reservations executive
Oct 2020 - Jul 2022 • 1 yr 9 mos
Managed booking requests across multiple channels, including individual and corporate clients. • Handled reservation changes and cancellations according to established policies. • Developed corporate relationships and recovered individual and business accounts. • Managed tracking and guest invoicing. -Generated up to $90,000 USD in monthly individual and corporate sales volume. -Coordinated corporate bookings for more than 10 companies and production agencies. Hostess payment
