Tousif

Technical Support Engineer

Decoder Pvt Ltd • Fulltime

Feb 2022 - Sep 2025 • 3 yrs 7 mos

Oversaw the installation and configuration of VICIDIAL and GOAUTODIAL dialers. • Directed Asterisk server and Switch management to guarantee optimal performance. • • Upload leads and customize multiple dialer configurations. Oversaw hardware and network management, ensuring seamless operations. • Implemented and set up SIP phones, encompassing both softphone and hardphone solutions. • • Real time client and agent support.

Dialer Technician

Web Horizen Pvt Ltd • Fulltime

Jun 2019 - Dec 2021 • 2 yrs 6 mos

Managed the installation and configuration of VICIDIAL and GOAUTODIAL dialers. • • Oversaw Asterisk server management to ensure optimal performance. • Asterisk Server Management • Uploaded leads, and configured various dialer settings. • Handled hardware and network management for seamless operations. Installed and configured SIP phones, including both softphone and hardphone solutions.

Technical Support Engineer

Skytel teleservices Pvt Ltd • Fulltime

Sep 2018 - Jun 2019 • 9 mos

Troubleshot and resolved complex network issues, minimizing downtime and boosting productivity. • Coordinated with vendors to swiftly address hardware and software problems. • • Monitored call quality to ensure compliance with company standards. • Provided technical support to customers via phone, chat, and email. Installed, configured, and maintained network hardware and software for organizational operations. • • Operate and monitor the dialer, switch (VOS3000), and Asterisk server. • Supported multiple BPO teams on-site to enhance operational efficiency. Assisted in installation and upgrades of servers to improve network capabilities. • • Installed, configured, and maintained customer networks.