Barbiethai

Thai Voice Over Artist – Freelance

Self-Employed • Freelance

Sep 2025 - Present • 8 mos

• Recorded Thai voice overs for commercials, advertisements, and online content. • Provided narration for YouTube videos, explainer videos, and social media content. • Experienced in warm, friendly, and natural Thai voice delivery. • Able to adapt voice tone for different styles including commercial, storytelling, and e-learning.

Sales Assistant Manager (Thailand)

EZ Global • Fulltime

Nov 2024 - Present • 1 yr 6 mos

- Monitored and evaluated team performance based on KPIs to ensure sales targets were achieved. - Analyzed sales metrics and prepared performance reports for management review. -Trained and onboarded new employees on basic sales processes, systems, and company procedures. - Supervised live streaming activities to ensure effective sales presentation and brand alignment. - Oversaw the creation and management of social media content across platforms including TikTok, Facebook, and Twitter (X). - Monitored and optimized Facebook advertising campaigns to maximize ROI and sales performance. - Reviewed and controlled marketing budgets to ensure cost efficiency and alignment with sales objectives. - Managed expense tracking and recorded financial transactions related to marketing and sales operations. - Coordinated between sales and marketing teams to improve overall campaign effectiveness.

Customer Service Team Leader

Overseas E-commerce Business (Remote) • Fulltime

Sep 2019 - Nov 2024 • 5 yrs 2 mos

- Assisted customers with account registration and membership processes. - Handled customer inquiries, resolved complaints, and provided effective solutions in a timely manner. - Monitored and followed up on pending cases to ensure issues were fully resolved and customer satisfaction was achieved. - Supervised and coached team members to improve service quality and productivity. - Trained staff to effectively use customer service tools and communication platforms. - Managed customer support channels including Live Chat, LINE Official Account, and Facebook Messenger. - Promoted marketing campaigns and special promotions through LINE and social media platforms. - Designed promotional materials and created visual content to support marketing activities. - Maintained service performance standards and ensured team KPIs were met.