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Fiverr Pro
Nederlands
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Ibanda Basit
@basit1004
Customer Support Specialist, Virtual Assistant and Data Entry Expert
Oeganda
Engels
Over mij
Welcome! I'm Basit, your reliable Customer Support & Virtual Assistant from Uganda with 10 years experience at Hamad International Airport, Qatar.
I specialize in turning unhappy customers into happy, loyal clients.
SERVICES I OFFER:
- Customer Support via Chat & Email (Zendesk, Freshdesk)
- Data Entry & Excel / Google Sheets
- Virtual Assistant - Email, Calendar, Research
- CRM Data Management & Typing Work
WHY CHOOSE ME?
✔️ 10 Years International Experience
✔️ Fast Response & Excellent English
✔️ Available in EAT Time Zone - flexible for US/EU
✔️ 100% On-Time Delivery
Skills
Ibanda Basit
offline •
Bekijk mijn diensten
Klantenservice
I will be your customer support agent, email and live chat support
Portfolio
Werkervaring
Customer Service Agent
Qatar • Fulltime
Aug 2023 - May 2026 • 2 yrs 9 mos
• Delivered premium, front-line customer service and passenger assistance at a 5-star international transit hub, serving thousands of diverse travelers daily. • Resolved complex passenger grievances, flight disruptions, and ticketing discrepancies efficiently under high-pressure conditions, maintaining a 95%+ customer satisfaction rating. • Coordinated closely with airlines, ground handling, security, and immigration departments to ensure seamless passenger flow and minimize flight delays. • Managed VIP arrivals and specialized assistance for unaccompanied minors, elderly passengers, and individuals with reduced mobility (PRM).
