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Fiverr Pro
Nederlands
$
USD
I will be your bpo virtual assistant for service business
Customer Service, Virtual Assistant, Chinese Language Partner
I have experience as a service leader in the banking and intelligent hardware industries, where I honed my skills in exceptional customer service. I taught Chinese as a hobby and a part-time job durin...
Over deze dienst
Are your service KPIs meeting targets, yet customer feedback remains negative?
Are you struggling to pinpoint the root cause of low customer satisfaction?
I can assist.
Whether you manage an in-house team or outsource your service needs, I offer tailored solutions to meet your unique expectations.
About me
I began in a basic service role and quickly rose to service leader positions in the banking and intelligent hardware industries. My expertise spans all aspects of call center operations, including agent service, cross-sales, QA, WFM, and training. In the hardware industry, I specialized in building service systems from scratch within the after-sales department， including call center and repair center service.
What do I offer?
- Design and optimize the SOP(Standard Operating Procedure) system for your service
- Design and optimize service evaluation & appraisal system(such as QA etc.)
- VOC(Voice of Customer) collection and service data analysis(such as CSAT, NPS etc.)
- BPO(Business Process Outsourcing) management (If you have outsourcing call centers or few customer service agents)
- Other customized service(Please PM me for further discussion before you place an order)
Social media platform:
Type dienst:
Niet-technische ondersteuning
Taal:
Chinees (vereenvoudigd)
•
Engels
Tijdzone:
24/7
Ondersteuningssoftware:
Freshdesk
•
zendesk
•
salesforce
Veelgestelde vragen
Do you have experience in managing an in-house team and an outsourcing team?
Yes,I do
Can you help me/us to manage serveral outsourcing teams?
Yes,I can.
Can you do a business trip to monitor different service teams from time to time?
Yes, I can do that if we cooperate for the long term.
What specific intelligent hardware industry were you in?
Unmanned aerial vehicle.
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- Kwaliteit van de levering
- Waarde van de levering
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S stefan_vukelic
Servië
Pleasure to work with
Tot maximaal US$ 50
Prijs
2 dagen
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Nuttig?S stefan_vukelic
Servië
Pleasure to work with !
Tot maximaal US$ 50
Prijs
3 dagen
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Nuttig?
Reviews
2 reviews van deze dienst
| (1) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Specificering van de beoordeling
- Communicatieniveau van de freelancer
- Kwaliteit van de levering
- Waarde van de levering
Sorteer op
Meest relevant
S stefan_vukelic
Servië
Pleasure to work with
Tot maximaal US$ 50
Prijs
2 dagen
Looptijd
Nuttig?S stefan_vukelic
Servië
Pleasure to work with !
Tot maximaal US$ 50
Prijs
3 dagen
Looptijd
Nuttig?
