I will be your bpo virtual assistant for service business

Sommige informatie wordt in het Engels weergegeven.
4,5
4,5

China

Ik spreek Chinees, Engels

5 bestellingen voltooid

Customer Service, Virtual Assistant, Chinese Language Partner

I have experience as a service leader in the banking and intelligent hardware industries, where I honed my skills in exceptional customer service. I taught Chinese as a hobby and a part-time job durin...
Over deze dienst

Are your service KPIs meeting targets, yet customer feedback remains negative?

Are you struggling to pinpoint the root cause of low customer satisfaction?

I can assist.

Whether you manage an in-house team or outsource your service needs, I offer tailored solutions to meet your unique expectations.


About me

I began in a basic service role and quickly rose to service leader positions in the banking and intelligent hardware industries. My expertise spans all aspects of call center operations, including agent service, cross-sales, QA, WFM, and training. In the hardware industry, I specialized in building service systems from scratch within the after-sales department, including call center and repair center service.


What do I offer?

  • Design and optimize the SOP(Standard Operating Procedure) system for your service
  • Design and optimize service evaluation & appraisal system(such as QA etc.)
  • VOC(Voice of Customer) collection and service data analysis(such as CSAT, NPS etc.)
  • BPO(Business Process Outsourcing) management (If you have outsourcing call centers or few customer service agents)
  • Other customized service(Please PM me for further discussion before you place an order)

Social media platform:

Instagram

Type dienst:

Niet-technische ondersteuning

Taal:

Chinees (vereenvoudigd)

Engels

Tijdzone:

24/7

Ondersteuningssoftware:

Freshdesk

zendesk

salesforce

Reviews

2 reviews van deze dienst
4,5

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Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    4,5
  • Kwaliteit van de levering
    4,5
  • Waarde van de levering
    4,5
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  • S

    stefan_vukelic

    RS

    Servië

    4

    Pleasure to work with

    Tot maximaal US$ 50

    Prijs

    2 dagen

    Looptijd

    Nuttig?
    Ja
    Geen
  • S

    stefan_vukelic

    RS

    Servië

    5

    Pleasure to work with !

    Tot maximaal US$ 50

    Prijs

    3 dagen

    Looptijd

    Nuttig?
    Ja
    Geen
Reviews

2 reviews van deze dienst
4,5

(1)
(1)
(0)
(0)
(0)
Specificering van de beoordeling
  • Communicatieniveau van de freelancer
    4,5
  • Kwaliteit van de levering
    4,5
  • Waarde van de levering
    4,5
Sorteer op
Meest relevant
  • S

    stefan_vukelic

    RS

    Servië

    4

    Pleasure to work with

    Tot maximaal US$ 50

    Prijs

    2 dagen

    Looptijd

    Nuttig?
    Ja
    Geen
  • S

    stefan_vukelic

    RS

    Servië

    5

    Pleasure to work with !

    Tot maximaal US$ 50

    Prijs

    3 dagen

    Looptijd

    Nuttig?
    Ja
    Geen