
Halvion M
Web Developer IT Support Technician
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it support technician
Amazon • Fulltime
Apr 2024 - Jan 2026 • 1 yr 9 mos
**IT Support Technician – Amazon Experience** Experienced IT Support Technician with hands-on experience supporting users, devices, and workplace systems in a fast-paced Amazon environment. Skilled in troubleshooting Windows devices, Microsoft 365, printers, scanners, account access, networking issues, and hardware/software problems. **Achievements & Expertise** Resolved IT issues quickly to reduce downtime and keep daily operations running smoothly. Supported laptops, desktops, printers, handheld scanners, mobile devices, and workplace technology. Handled password resets, account access issues, device setup, software installation, and hardware troubleshooting. Used ticketing systems to log, update, and resolve support requests professionally. Provided clear technical support to non-technical users both onsite and remotely. Followed IT security procedures when managing devices, accounts, and user access. **Key Skills** Windows Support Microsoft 365 Active Directory Hardware & Software Troubleshooting Printers & Scanners Basic Networking Ticketing Systems Remote & Onsite Support Customer Service IT Security Awareness