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ben_w9

Ben W

@ben_w9

17 yrs exp in tech ops Salesforce HubSpot Dynamics ClickUp Make Zapier more

Australië
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Extensive experience with Salesforce, HubSpot, ClickUp, Make, Zapier and AI automation. I deliver rapid engagements, projects or ongoing support across CRM, automation, AI and program delivery. I build custom ClickUp environments, dashboards, integrations, workflows and practical AI solutions that remove manual effort and improve visibility. If your team is stuck, inefficient or growing quickly, I'll deliver practical, high quality outcomes with clear communication, strong governance and fast execution.... Lees meer

Skills

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ben_w9
Ben W
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Zakelijk
I will help you deploy or upgrade your CRM
VanafUS$ 600 / projectMeer informatie
CRM-management
I will hubspot sales pipeline setup
VanafUS$ 1.000 / projectMeer informatie

Portfolio

Werkervaring

Confidentials

Confidentials

Fulltime • 7 yrs 6 mos

Director of Strategic Technology Innvovation | Marketing Leading Research Firm

May 2025 - Oct 2025 • 5 mos

• Strategic Planning: Partnered with business leaders to define a 3-year technology and data strategy, prioritise investments, and lay the foundation for agentic and generative AI adoption with 80+ users across both Product, Sales and Operations business units. • Data Infrastructure: Developed the roadmap for data transformation initiatives focused on: (i) centralising ADAPT data into a single ‘source of truth’ system, (ii) enabling self-serve analytics for decision-making, and (iii) unlocking customer acquisition and retention insights for Sales and Customer Support teams. • Technology Integration: Modernised critical legacy applications by integrating the research portal with sales and marketing CRM systems, resulting in improved data accuracy and stronger knowledge-sharing capabilities between Sales, Customer Service, and Marketing teams.

Director of Technology and Business Operations | Market Leading IT Research Firm

Mar 2018 - Apr 2025 • 7 yrs 1 mo

Built and led Technology and Operations division, a 22 person team across IT, data, product and enterprise systems to run critical infrastructure and uplift cyber maturity. Delivered a multi year tech strategy and roadmap, directing $2M to rebuild the event portal, replace a core research app, & introduce AI. Led the Research subscription launch, aligning platforms and automation to improve retention and delivery, inc. dashboards, automated delivery, renewal tracking, and report publishing that cut turnaround from weeks to days. AI into IT support by routing sanitised tickets to ChatGPT for root cause and resolution guidance, halving backlog and resolving about 25 percent instantly. Led Salesforce and ERP uplift with 60 plus automations saving 2000 plus hours annually. Built virtual events through COVID, retaining Tier 1 spend. Improved SLA adherence up to 40 percent via KPI dashboards. Delivered 20 percent YoY vendor savings, and shifted to fully remote in one day with zero downtime