Benjamin E
Excel Data Analyst and Reporting Specialist
Skills
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Portfolio
Werkervaring
Customer Experience Data Analyst
Lenovo • Fulltime
Aug 2024 - Present • 1 yr 9 mos
Analyze customer experience (CX) data for the DACH market using Excel and Power BI. Key responsibilities: - data extraction and processing from databases - analyzing customer feedback and service performance - identifying root causes and trends - creating reports and dashboards - providing insights to improve customer satisfaction Work involves real business data and supports decision-making.
Freelance Data Analyst (Personal Projects)
Freelance Web Designer • Freelance
Dec 2023 - Present • 2 yrs 5 mos
Worked on personal and freelance-style data projects using Excel and Power BI. - created dashboards and reports - cleaned and structured datasets - performed data analysis and forecasting Focused on practical business use cases and real-world scenarios.
German Language Instructor (Part-time)
Volkswagen • Parttime
Jan 2025 - Dec 2025 • 11 mos
Taught German language (A2 level) to small groups of employees. - prepared lessons and learning materials - explained concepts in a clear and structured way - adapted teaching to different learning styles - developed communication and presentation skills This experience strengthened my ability to explain complex topics clearly and work with clients effectively.