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Senior Product Designer for SaaS and fintech
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Senior Product Designer
Uphold • Fulltime
Aug 2024 - Dec 2025 • 1 yr 4 mos
Redesigned Know Your Business (KYB) onboarding and moved it from a third-party tool into our Enterprise Portal. Conversion went from 35% to 73%. Cut the form from 86 questions to 37 without losing regulatory coverage. Average time to finish dropped from over 30 days to 14, and support requests fell by 43%. Owned UX for partner onboarding, account maintenance and integrations, working closely with Compliance and Engineering.