Bhathiya D

Group IT Executive

Kynrock Hotels • Fulltime

May 2026 - Present • 4 mos

I provide day-to-day technical support to users, troubleshoot hardware and software issues, manage computers, printers, network devices, CCTV systems, communication equipment, and other IT assets. I also monitor system performance, identify technical issues, coordinate repairs and maintenance, and ensure minimum downtime for critical business operations. I am involved in the administration and maintenance of network infrastructure, including LAN/WAN connectivity, switches, routers, Wi-Fi networks, Internet connections, and related network services. I assist with network troubleshooting, configuration, security improvements, and connectivity requirements across different locations. My responsibilities also include supporting business applications, databases, ERP/POS and other operational systems used within the Group. I work closely with users and relevant departments to understand system requirements, resolve application-related issues, coordinate system improvements, and ensure that technology supports business processes effectively. I maintain IT asset records, software and hardware inventories, user access information, technical documentation, and IT-related procedures. I also assist with data backup, system security, access control, endpoint protection, and other activities required to maintain a secure IT environment. In addition, I participate in IT projects, system implementations, infrastructure upgrades, technology procurement, vendor coordination, and deployment of new hardware and software. I evaluate technical requirements, coordinate with suppliers and service providers, and assist in implementing practical and cost-effective IT solutions. I work closely with management and different departments to identify technology requirements and provide timely technical solutions. My role combines hands-on technical support, IT operations, infrastructure management, system administration, documentation, and project coordination, with a strong focus on maintai

Senior IT Executive

RICHARD TRADING CO. PVT.LTD • Fulltime

Nov 2025 - May 2026 • 6 mos

IT Operations Management Led end-to-end IT operations ensuring high system availability and minimal downtime. • Redesigned the network architecture and rewired to eliminate frequent POS network failures. • Implemented structured stock management system. • Establishing a centralized call center system with call forwarding to streamline company-wide communication. Infrastructure & Network Administration Managed secure and scalable infrastructure across the organization. • Deployed Starlink connectivity to improve internet reliability and business continuity. • Created a full business WiFi zone using Omada Controllers for seamless connectivity. • Replaced bulky CPUs with compact mini PCs for exhibitions, reducing space usage and improving mobility. ERP, SFA & POS System Transformation Modernized and optimized core business systems. • Successfully implemented a Sales Force Automation (SFA) system for Sales Operations. • Upgraded POS system from 2017 version to 2025 version, enabling bulk data upload functionality. IT Governance & Process Development

TECHNICAL EXECUTIVE

ESOFT Technologies • Fulltime

Jul 2025 - Oct 2025 • 3 mos

Hardware Diagnostics & Repair Diagnosed, repaired, and maintained POS systems including terminals, PCs, printers, thermal printers, cash drawers, and displays to ensure maximum client uptime. Remote Technical Support Provided efficient remote support via AnyDesk, resolving client-side technical issues quickly to minimize operational disruptions. Software Demonstration & Training Conducted technical demonstrations for the ET Cloud POS system, presenting features and guiding potential clients on system capabilities. Logistics & Inventory Coordination Prepared, configured, and quality-checked weekly hardware orders to ensure deployment readiness for showroom and client delivery. Internal IT Support Delivered day-to-day technical support for office staff, troubleshooting hardware and software issues to maintain productivity.