Bidyut K

@bidyut_konwar

Virtual Assistant for Business Support Email Chat Customer Support Tech Help

India
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
Hi, my name is Bidyut Konwar. I am an experienced IT professional with 13+ years of expertise in IT services and multinational environments. I specialize in technical and customer support, virtual assistance, and administrative IT tasks. My skills include software installation, data entry, MS Office, web research, email cleanup, virus removal, printer setup, virtual machines, PDF conversions, basic networking, and troubleshooting on Windows and macOS. I focus on delivering reliable, efficient, and user-centric support.... Lees meer

Skills

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bidyut_konwar
Bidyut K
offline • 

Bekijk mijn diensten

Technische ondersteuning
I will optimize your PC, remove viruses, and improve performance
VanafUS$ 20 / projectMeer informatie
IT en ondersteuning
I will fix outlook errors, syncing issues, pst problems and email setup
VanafUS$ 20 / projectMeer informatie

Werkervaring

Assistant Manager

TCS • Fulltime

Jun 2019 - Dec 2025 • 6 yrs 6 mos

In my role at TCS, I managed a 25-member support team in a 24×7 global environment, delivering fast and reliable IT support to enterprise clients. I handled high-severity incidents, ensured 100% SLA compliance, improved workflows, and consistently maintained 90%+ CSAT. I specialize in resolving technical issues quickly, supporting Office 365, Outlook, OneDrive, Windows systems, printers, and managing escalations with a strong customer-first approach. Core Skills: • Customer & Technical Support • Incident Handling & Escalation Management • Windows, Office 365, Outlook, OneDrive • Printer & Network Troubleshooting • Remote Desktop Support • SLA & Performance Management • Root Cause Analysis • Team Leadership & Training

Microsoft

Team Leader Technical Support Operatations

Microsoft • Fulltime

Jan 2014 - Jun 2019 • 5 yrs 5 mos

I worked as a Team Leader for Microsoft Technical Support Operations, managing a 25–30 member L1 support team in a high-volume, 24×7 environment. I oversaw day-to-day service desk operations, ensured consistent delivery of high-quality technical support, and maintained strong performance across SLAs, CSAT, FCR, and incident resolution. My role included handling escalations, guiding the team through complex troubleshooting, improving workflows, and driving operational excellence through training, coaching, and performance optimization. Key Expertise: • Team Leadership (25–30 Members) • Microsoft L1 Technical Support Operations • Windows, Office 365, Outlook, OneDrive • Escalation & Incident Management • SLA, CSAT & Quality Performance Management • Workflow Optimization & Process Improvement • Technical Troubleshooting & Remote Support • Training, Coaching & Team Development